Frequently Asked Questions
What types of products does Skray offer?
Our premier product is a body adhesive aerosol called No Release. These products are designed to provide a temporary bond between the skin and various materials, such as clothing or accessories, enhancing the overall user experience in fashion and personal grooming.
How can I ensure the quality of the products I purchase?
We prioritize high-quality materials and unique designs in all our offerings. Each product undergoes rigorous quality checks to ensure that customers receive items that meet our standards for durability and aesthetic appeal.
What is your return policy for opened products?
Due to the specific nature of our products, we do not accept returns or issue refunds once an item has been opened. This policy is in place to maintain hygiene and safety standards, ensuring that every customer receives a brand-new item free from contamination risks.
How long does shipping take?
All orders are shipped out on Saturdays before 1pm EST. Please note that this schedule may result in some delays, and we appreciate your patience as we process your order.
Do we ship internationally?
We only ship in the US and Canada. Subscribe in our newsletter to get notifications about our arrival in your region.
What should I do if I receive a damaged or defective product?
If you experience any issues related to product performance, defects, or damage during shipping, please contact our customer service at hello@skrayspray.com within 7 days of delivery. We may request photo or video evidence to assess your case fairly.
Can I change or cancel my order after it has been placed?
Once an order is placed, we are unable to modify or cancel it due to our shipping schedule. We recommend reviewing your order carefully before finalizing your purchase.
How can I contact customer service for further inquiries?
You can reach our customer service team via email at hello@skrayspray.com. We are here to assist you with any questions or concerns you may have regarding our products or services.